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Appendix: Connexxus Frequently Asked Questions (FAQs)

What to Know

Q) What is Connexxus?

A) Connexxus is a secure Web portal for booking university business travel. It links to booking options, agent contact information, and guidance for choosing the best option for your travel situation. By booking travel through Connexxus, UC-negotiated prices with airlines, hotels, and car rental companies are automatically applied.

Q) Are Connexxus rates better than those I can get from booking directly or shopping online?

A) Yes. Connexxus keeps travel costs contained by providing a wide range of booking options for airfare, hotel, and car rental at discounted rates.

Q) Which Connexxus booking option should I use?

A) Each option is slightly different. If you're not sure which one to use, click Compare all booking options on the Connexxus welcome page.

Q) Am I required to use Connexxus?

A) UCSC strongly encourages using Connexxus. The benefits of using it include:

  • Supporting UC in leveraging our collective travel to get the best possible value, services, and discounts
  • Helping travelers and administrative staff save time, cost, and gain efficiency

    Q) What if I see an access denied message when I try to log into Connexxus?

    A) See "How to become a Connexxus user".

    Q) Is date of birth required?

    A) It's required only if passport information is entered in the profile.

    Q) How often can I update the profile?

    A) The traveler can update the profile anytime.

    Q) What if my name in Connexxus appears different from how my name appears on my I.D.?

    A) You can edit your first name and middle initial, the last name is read-only. UCSC provides last names in a specific format to meet airline ticketing requirements (no hyphens, apostrophes, spaces, or non-alpha characters). If it is different, please email travelhelp@ucsc.edu.

    Q) How do I know what the booking fee is for each option?

    A) In Connexxus, on the left side bar, see the Partner Programs section and click on Agency. On the Agency page that opens, a Fee Schedule link is available for each Connexxus agency.

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