Find causes and look for solutions

If your key-entered rates are greater than one percent per terminal or sales associate, investigate the situation and try to find out why. The following chart summarizes the most common reasons for high key-entry rates and provides possible solutions.

Key-Entry Cause	Solution
Damaged Magnetic-Stripe	Check magnetic-stripe readers regularly to make sure they are working.
Dirty Magnetic-Stripe	Clean magnetic-stripe reader heads several times a year to ensure continued good use.
Magnetic-Stripe Reader Obstructions	Remove obstructions near the magnetic-stripe reader. Electric cords or other equipment could prevent a card from being swiped straight through the reader in one easy movement.
Spilled Food or Drink	Do not place any food or beverages near the magnetic stripe reader. Falling crumbs or an unexpected spill could soil or damage the machines.
Anti-Theft Devices that Damage Magnetic Stripes	Keep magnetic anti-theft deactivation devices away from any counter area where customers might place their cards. These devices can erase a card's magnetic stripe.
Improper Card Swiping	Swipe the card once in one direction, using a quick, smooth motion. Never swipe a card back and forth. Never swipe a card at an angle; this may cause a faulty reading.

Financial Affairs

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PCI-DSS: Card Present - Minimize Key Entered Transactions