FOAUAPP User Approval Fixed
Banner 9 FOAUAPP previously required you to check the box to see all of the documents in your approval queue. We've corrected this behavior, so you no longer need to check the box to see everything. Leaving the box unchecked will now show you all of the documents in your approval queue.
We highly recommend clearing your cache for this change to take effect. To do this, do the following (again, we HIGHLY recommend using Chrome on PC, and Safari or Chrome on Mac):
- Chrome: Control+Shift+Delete > Clear Data
- Firefox: Control+Shift+Delete > Clear Now
- Internet Explorer: Control+Shift+Delete > Temporary Internet Files > Delete
- Safari: Preferences > Privacy > Manage Website Data > Remove All
If you have any questions about this change, please let us know at
fis_probs@ucsc.edu
FAAINVD Invoice Cancellation
UPDATED
Information About Invoice Cancellations (FAAINVD)
This notification only applies to FIS users who can cancel invoices.
Thank you for reporting any issues you've experienced. These reports have provided helpful clues as to what's going on. While we don't have exact causes nailed down yet, we feel that we're getting closer.
When you know you're going to be canceling invoices, please make a mental note of what navigation, or screens you are in prior to canceling the invoice. We believe there may be a combination of navigation behaviors and patterns that can cause this issue.
In certain situations, FAAINVD (Invoice/Credit Memo Cancel) will not cancel and reestablish invoices as expected. If you attempt to cancel and reestablish an invoice, but the cancellation doesn't work as expected, or if anything seems strange with any step of the cancellation process, STOP and contact us immediately at
fis_probs@ucsc.edu. We are currently looking into the root cause of this issue - by letting the FIS office know if and when FAAINVD issues occur, we'll have a better chance of identifying what causes the issues and how the issue can be corrected.
Again, if you experience ANY issues with FAAINVD,
STOP everything and contact us at fis_probs@ucsc.edu.
IMPORTANT: Attempting to cancel and reestablish an invoice again after encountering any kind of issue with FAAINVD risks inadvertently increasing the encumbrance on a purchase order, and a unit's FOAPAL, requiring time-intensive manual corrections by the FIS office.
Thank you for your continued assistance as we troubleshoot this issue, and let us know at
fis_probs@ucsc.edu if questions.