Suspicious behavior

In addition to following all standard card acceptance procedures, be on the lookout for any customer behavior that appears suspicious or out of the ordinary.

At the point of sale

Purchasing large amounts of merchandise with seemingly no concern for size, style, color, or price
Asking no questions or refusing free delivery on large items (for example, heavy appliances or televisions) or high-dollar purchases
Trying to distract or rush sales associates during a transaction
Making purchases, leaving the store, and then returning to make more purchases
Making purchases either right after the store opens or just before it closes

Of course, peculiar behavior should not be taken as automatic proof of criminal activity. Use common sense and appropriate caution when evaluating any customer behavior or other irregular situation that may occur during a transaction. You know what kind of behavior is normal for your particular place of business.

If you feel really uncomfortable or suspicious about a cardholder or transaction, notify your supervisor discreetly that it is necessary to make a Code 10 call. In any situation where making the call with the customer present feels inappropriate or unsafe, complete the transaction, return the card, and make the call immediately after the customer leaves. See: Code 10 Calls for additional information.

Financial Affairs

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PCI-DSS: Card Present - Signature