Some UCSC merchants process only in-store transactions in which the purchaser and the card are physically present in the campus unit/store.  This type of transaction is called a 'Card Present' transaction.  Other UCSC merchants may be involved in online, mail and telephone shopping options as well. Those transactions are referred to as 'Card-Not-Present' transactions which are covered later in this training material.

If your unit will be processing both Card-Present (in-store) and Card-Not-Present (online, mail and telephone) transactions, it is important to learn the steps needed to prevent fraud in both situations.

In this section you will learn about the key steps applicable to preventing retail fraud when processing Card-Present transactions. It is critical that you take the time to read, retain, and put these techniques into action, so that your in-store customers receive the best possible service and security.