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CruzPay: User Resources

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  • Locate Your Timekeeper

    Your timekeeper is the person responsible for reviewing, approving and processing your timesheets. Timekeepers can also answer questions regarding the following:

    • Timesheet due dates
    • Leave bank balances and adjustments to timesheets
    • Timing, accuracy or amount of pay
    • Furloughs, leaves and vacations
    • Changes in supervisor
    • Issues of personnel policy or procedure
    • Temporary supervisor group delegations

    Staff Human Resources Timekeepers
    Staff Human Resources (SHR) provides support to staff employees and students employed in staff job titles.

    Academic Division Timekeepers
    The Academic Personnel Office (APO) provides support to academic employees and students employed in academic job titles.

    If you aren’t sure who to contact with your question or concern, please contact the CruzPay Office at cruzpay_help@ucsc.edu and we’ll be happy to direct you to the appropriate contact.


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  • New Accounts

    CruzPay accounts are available to users when all of the following criteria are met:

    1. Your position is eligible for CruzPay (for confirmation contact your Timekeeper).
    2. The Payroll/Personnel System (PPS) has been updated with your current information (for confirmation contact your Timekeeper).
    3. You have been issued a CruzID and have claimed your CruzID Gold credentials. If you do not know your CruzID, you may search for it using the Campus Directory, or by contacting the ITS Help Desk at help@ucsc.edu or 459-4357. If you do not know your CruzID Gold password, the ITS Help Desk can assist you at help@ucsc.edu or 459-4357.

    Once these criteria are met, your CruzPay account will be automatically created. If you are not able to access your CruzPay account with your CruzID Gold credentials or have other account questions, please contact the CruzPay Office at cruzpay_help@ucsc.edu.


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  • User IDs

    ​Your CruzPay user ID will be the same as your CruzID. This is the beginning of your UCSC Google Email address minus ‘@ucsc.edu’.

    You will use your CruzID Gold password to access CruzPay.


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  • How to Reset Your Password

    If you do not know your CruzID Gold password, the ITS Help Desk can assist you at help@ucsc.edu or 459-4357. More helpful CruzID Gold information is available here.




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  • Login Errors

    There are error messages built into the system to describe what incorrect action was made. If you need to contact our office regarding an error, please include the error text and any error numbers in your communication.

    Login has failed. Double-check your username and password.
    This message means you have typed either your password or login incorrectly. Please double check that you are using your CruzID and CruzID Gold password. If you do not know your CruzID Gold password, the ITS Help Desk can assist you at help@ucsc.edu or 459-4357. More helpful CruzID Gold information is available here.




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  • System Requirements

    CruzPay is compatible with all browsers and operating systems supported by UCSC ITS, but some users may also have success with other configurations. If issues arise, users may be advised to use supported browsers.

    If you need assistance with updating your workstation software, please contact the ITS Help Desk at 459-HELP (4357) or help@ucsc.edu.

    If you encounter any difficulties while using CruzPay, please don’t hesitate to contact us at cruzpay_help@ucsc.edu.


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  • Recommended Browsers

    ​Mozilla Firefox is the recommended browser for use with the CruzPay system for both PC and Mac. You can download Mozilla Firefox here.

    PC
    For PCs, Firefox is recommended over Internet Explorer (IE) because IE has somewhat longer load times when using CruzPay.

    Mac
    For Macs, Firefox is recommended over Safari because Safari does not allow pop-up windows to be permitted from specific websites only. You are welcome to use Safari if you choose, but you will need to disable pop-up window blocking if you will be printing timesheets from CruzPay.


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  • Settings for Printing Timesheets

    Pop-ups must be enabled in order to print a copy of your timesheet.

    To enable pop-up windows for the CruzPay site, please find the browser you are using below, and follow the directions given.

    Internet Explorer:

    • Choose Tools -> Internet Options from the upper navigation bar
    • Choose the Privacy Tab
    • Click the settings button in the Pop-up Blocker area
    • Enter workforcehosting.com in the address field
    • Click Add
    • Click Ok
    • Close the Internet Options window

    Mozilla Firefox:

    • Choose Tools -> Options from the upper navigation bar (for PC Users)
    • Choose Firefox -> Preferences from the upper navigation bar (for Mac users)
    • Choose Content or Web Features, depending on your version.
    • Click the Allowed Sites or Exceptions button on the Block Popup Windows line
    • Enter workforcehosting.com in the address field
    • Click Allow
    • Click OK and/or close the options window

    Safari

    • Choose Safari from the upper navigation bar
    • Choose Block Pop-Up Windows if checked

    If you have allowed pop-up windows for the CruzPay system, and are still having trouble submitting, you may have a secondary pop-up blocker installed in your system. Both Google Toolbar and Yahoo! Toolbar have pop-up blocker components. Configuring these should allow pop-up windows.

    Google Toolbar
    You have Google Toolbar installed if you see the following below the address bar in your browser window.

    • Click the pop-up blocker icon from the toolbar. The Icon should change to

    Yahoo Toolbar
    You have Yahoo Toolbar installed if you see the following below the address bar in your browser window.

    • Select the pop-up blocker icon from the toolbar
    • Choose Always allow pop-ups from this site.

    If these methods do not allow pop-up windows to appear in CruzPay, please contact cruzpay_help@ucsc.edu


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  • Creating a Desktop Shortcut to CruzPay

    Fos PC's:

    • Right click on the desktop and choose New -> Shortcut from the pop-up menu.
    • Copy and Paste the following when prompted “Type the location of the item:”
      • For Internet Explorer:
        "C:\Program Files\Internet Explorer\iexplore.exe" "http://cruzpay.ucsc.edu"
      • For Mozilla Firefox:
        "C:\Program Files\Mozilla Firefox\firefox.exe" "http://cruzpay.ucsc.edu"
        Important: Include the quotation marks!
    • Click Next. Type a title to appear under the shortcut; for example, CruzPay.
    • Click Finish.
    • If you like, you can change the shortcut icon picture by right-clicking on the icon, choosing Properties, then clicking on the Change Icon button. You can download a CruzPay specific icon by right clicking and choosing "Save Target As", or "Save Link As".

    For Mac's:

    • Open your preferred web browser
    • Navigate to http://cruzpay.ucsc.edu
    • Click and drag the small icon to the left of http://cruzpay.ucsc.edu in your navigation bar to your desktop.

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  • Forwarding Email to Another Email Address

    Forwarding mail to another email account automatically
    UCSC Google Email lets you automatically forward incoming mail to another address, if you'd like.

    Here's how to forward messages automatically:

    1. Click the gear icon at the top of any UCSC Google Email page and choose Mail settings.
    2. Click the Forwarding and POP/IMAP tab.
    3. From the first drop-down menu in the "Forwarding" section, select 'Add new email address.'
    4. Enter the email address to which you'd like your messages forwarded.
    5. For your security, we'll send a verification to that email address.
    6. Open your forwarding email account, and find the confirmation message from "UC Santa Cruz team."
    7. Click the verification link in that email.
    8. Back in your UCSC Google Email account, select the 'Forward a copy of incoming mail to...' option and select your forwarding address from the drop-down menu.
    9. Select the action you'd like your messages to take from the drop-down menu. You can choose to keep UCSC Google Email's copy of the message in your inbox, or you can send it automatically to All Mail or Trash.
    10. Click Save Changes.

    You also can set up filters to forward messages that meet specific criteria. You can create 20 filters that forward to other addresses. You can maximize your filtered forwarding by combining filters that send to the same address.

    How to stop auto-forwarding
    If you no longer want to auto-forward your mail, follow these instructions:

    1. Click the gear icon at the top of any UCSC Google Email page and choose Mail settings.
    2. Click the Forwarding and POP/IMAP tab.
    3. In the "Forwarding" section, select the Disable forwarding radio button.
    4. Click the first drop-down menu in the "Forwarding" section and check for any forwards created by filtering.

    If you suspect that forwarding was added without your permission, change your password immediately. Click here to learn how this can happen.

    http://mail.google.com/support/bin/answer.py?answer=10957


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  • Request Help From the IT Support Center

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