Merchant web site requirements

The Payment Card Industry Standards require that certain content or features be included on your Web site. The following elements are intended to promote ease of use for online shoppers and reduce cardholder disputes and potential chargebacks.

Complete description of goods and services.

Remember you have a global market, which increases opportunities for unintended misunderstandings or miscommunications. For example, if you sell electrical goods, be sure to state voltage requirements, which vary around the world.

Customer service contact information.

This includes e-mail address and phone number. Online communication may not always be the most time-efficient or user-friendly for some customers. Including a customer service telephone number as well as an e-mail address promotes customer satisfaction.

Return, refund, and cancellation policy.

This policy must be clearly posted on the merchant Web site.

Delivery policy.

UCSC Merchants set their own policies about delivery of goods, that is, if they have any geographic or other restrictions on where or under what circumstances they provide delivery. Any restrictions on delivery must be clearly stated on the web site.

Country of origin.

The permanent address of your establishment must be listed on the web site including the street name, number, city, state, country, and zip code.

Financial Affairs

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PCI-DSS: Card Not Present - Overview