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Pro-Card Announcements Archive

Sep52017
To prevent a disruption of your access to the Access Online site, please upgrade your web browsers to the latest version by November 30, 2017.
See full message from U.S. Bank by clicking here.

If you need assistance upgrading your browser, contact the ITS Support Center at 459-HELP (9-4357), or email help@ucsc.edu.

From: U.S. Bank Corporate Payment Systems

Date: 09/01/2017

Dear Valued Partner,

As you know, we are introducing additional enhancements to Access® Online this fall and we want to ensure that you continue to have the best and safest user experience possible. These changes—along with other enhancements made to Access Online over the last year—require use of the latest web browser versions to maintain security and ensure full compatibility for all users. As you may recall, Microsoft announced in January 2016 that only the most current version of Internet Explorer (IE11) would receive technical support and security updates.

Our records indicate that current Access Online users within your organization are using an older version of an Internet browser. If these older browsers are not upgraded before the newest enhancements launch on December 2, 2017, those users will no longer have complete access to the site.

To prevent a disruption of your access to the Access Online site, please upgrade your web browsers to the latest version by November 30, 2017. See compatible versions below.

Not sure what version you’re on? See below to determine your current version:

  • Microsoft Internet Explorer - browser version should be IE 11.
    From the IE menu bar, click Help and select About Internet Explorer.
  • Google Chrome - browser version should be Chrome 40.0.2214 or later. Launch
    Chrome, click Customize and control Google Chrome (the wrench icon) and then
    select About Google Chrome.
  • Mozilla Firefox - browser version should be Firefox 31.4.0 or later.
    From the Firefox menu bar, click Help and then select About Mozilla Firefox.
  • Apple Safari - browser version should be Safari 5.1 or later. Launch Safari, click
    Display a menu of general Safari settings (gear icon), and select About Safari.

NOTE: If you are currently running Internet Explorer 11 and received this message, your browser may have been configured to run in “Compatibility Mode” to accommodate older websites. In order to have complete access to the new Access Online enhancements on launch day, you will need to turn off compatibility mode in your Internet Explorer 11 browser. To disable Compatibility View, select Tools > Compatibility View Settings in the menu bar, then remove the check mark for Display all Websites in Compatibility View.

If you have questions about your system’s browser or need assistance with the upgrade, please contact your organization’s system administrator.

Thank you!

U.S. Bank Corporate Payment Systems

www.usbpayment.com

CR-14280410 (08/17)

Aug292017
U.S. Bank Access Online Browser Compatibility (Initially published 07/22/16)
U.S. Bank has released an update for browser versions that are compatible with the Access Online site. Most notable is the requirement for Internet Explorer 11 or later. Click here to read the update and the full list of compatible browser versions. If you need assistance upgrading your browser, contact the ITS Support Center at 459-HELP (9-4357), or email help@ucsc.edu.

Message from U.S. Bank:

Dear Valued Partner,

Microsoft discontinued their support of Windows Internet Explorer 10 (IE10) and earlier. According to our records, older browsers continue to be used. To ensure that you have the best – and safest – user experience, we recommend that you upgrade your browser immediately.

Minimum for Web:

  • Internet Explorer 11 (IE11) and later
  • Firefox 31.4.0 and later
  • Chrome 40.0.2214 and later
  • Safari 5.1 and later

Minimum for Mobile:

  • Mobile Safari 6.0 and later
  • Chrome Mobile 40.0.2214 and later
  • Android 4 and later

If you choose to maintain IE10 or older, you will still be able to access our solutions, but key pages may not be available, some features and functionality may appear or perform differently, and technical support for issues related to the old browser will no longer be available through Microsoft. The older version of IE may also place your program at risk for a data breach, as no security patches will be deployed.

If you have questions about your system’s browser or need assistance with the upgrade, please call or email your organization’s system administrator or contact Microsoft Support (https://support.microsoft.com/en-us/lifecycle/search?sort=PN&alpha=internet%20explorer).

Thank you for your assistance.

U.S. Bank
www.usbpayment.com

Aug12017
U.S. Bank Access Online Upgrade Notification
Effective July 29, 2017, Access Online will be upgraded to provide better security and increased efficiency. Please be aware of the following:
  • All clients will have a default setting of 180 days for User ID expiration. Users who do not log in within the defined period will be marked as "expired" and will need to complete additional steps to log back in.
Mar202017
Enhancements to U.S. Bank Access Online
Effective March 25, 2017, U.S. Bank Access® Online will be upgraded to offer a more secure and efficient way to manage your card program. Please find a brief list of enhancements here. For more detailed information, please view their release overview document.

Original Communication from U.S. Bank:

Effective March 25, 2017, U.S. Bank Access® Online will be upgraded to offer a more secure and efficient way to manage your card program. Please find a brief list of enhancements below. For more detailed information, please view our release overview document. ​

  • On the next scheduled password change, stronger password complexity requirements have been established for increased security.

  • All user IDs are now required to have an email address on file. A user email will be requested at login if it is not already on file.

  • Several reporting changes have been made to increase the value of the Request Status Queue, Cash Advance, and Account Spend Analysis reports.

  • Additional Search Criteria: Users now have the capability to perform an account search by entering search terms in the Optional 1 and Optional 2 fields (configurable at the relationship level). For Canadian clients, these fields are listed as Employee ID and Password.

  • Custom Default Hierarchy: Users with multiple hierarchies can now select one of their assigned Processing and/or Reporting hierarchies as their default/favorite.
  • Program Administrator (PA) users can now schedule an update on account status.

  • Functional Entitlement Selection: System administrator and program administrator users can now view and select multiple Functional Entitlement Groups to assign to users.

  • Dispute Email Notifications: Cardholders may now elect to receive email notifications regarding status changes for transaction disputes.

For more detailed information about the upcoming changes click here to view a release overview document.

Thank you!

U.S. Bank
www.usbpayment.com

Nov162016
Pro-Card Simplification Phase One Completed

The first phase of Financial Affairs' Pro-Card process simplification has been completed, and as a result, the following updates have been published and are effective immediately:

  • The Pro-Card Process page has been redesigned to help users more effectively navigate through important information pertinent to cardholder, supervisor and PCA roles
  • Our Cardholder and Supervisor quizzes (linked below) have been reduced from 35 to 15 questions (13/15 to pass); these simplified quizzes now focus only on the most important information that cardholders and supervisors need to know
  • New information has been added to the Pro-Card Guide regarding MCC codes, reasons for declined transactions, as well as updated contact information
  • PDFs: The Pro-Card forms have been modified and will no longer trigger an error message when opened in your web browser
  • Additional enhancements to Pro-Card business processes are being analyzed, and we expect to identify improvements that will be incorporated in the next phase of the Pro-Card simplification project
Nov72016
U. S. Bank - Personal Identification Number (PIN) Selection During Card Activation
Effective November 14, 2016, when a cardholder activates a card via the Call Center, they will be prompted to select a 4-digit Personal Identification Number (PIN). As a result, the cardholder has an immediate, more secure method to obtain a PIN of their choice, while eliminating the waiting period to receive a PIN in the mail.

Important to know:
  • If a cardholder calls to activate their card and select a PIN on or after November 14, they may still receive a PIN mailer depending on when the card was ordered. If this occurs, the cardholder should discard the PIN received in the mail as it will not match the PIN they selected.
  • PIN change functionality via the Call Center will remain. In order to change their PIN, cardholders will need to enter their current PIN. If they do not remember their current PIN, they will need to request a PIN Mailer.
Jul222016
U.S. Bank Access Online Browser Compatibility
U.S. Bank has released an update for browser versions that are compatible with the Access Online site. Most significantly is the requirement for Internet Explorer 11 or later. Click here to read the update and the full list of compatible browser versions. If you need assistance upgrading your browser, contact the ITS Support Center at 459-HELP (9-4357), or email help@ucsc.edu.

Message from U.S. Bank:

Dear Valued Partner,

Microsoft discontinued their support of Windows Internet Explorer 10 (IE10) and earlier. According to our records, older browsers continue to be used. To ensure that you have the best – and safest – user experience, we recommend that you upgrade your browser immediately.

Minimum for Web:

  • Internet Explorer 11 (IE11) and later
  • Firefox 31.4.0 and later
  • Chrome 40.0.2214 and later
  • Safari 5.1 and later

Minimum for Mobile:

  • Mobile Safari 6.0 and later
  • Chrome Mobile 40.0.2214 and later
  • Android 4 and later

If you choose to maintain IE10 or older, you will still be able to access our solutions, but key pages may not be available, some features and functionality may appear or perform differently, and technical support for issues related to the old browser will no longer be available through Microsoft. The older version of IE may also place your program at risk for a data breach, as no security patches will be deployed.

If you have questions about your system’s browser or need assistance with the upgrade, please call or email your organization’s system administrator or contact Microsoft Support (https://support.microsoft.com/en-us/lifecycle/search?sort=PN&alpha=internet%20explorer).

Thank you for your assistance.

U.S. Bank
www.usbpayment.com

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